FAQ

How do I make a reservation for a Black Car?

You can make a reservation:
- on the web: www.BlackCarUSA.com
- by phone: 847-559-7701
- mobile app

Are there additional or hidden fees?

Black Car does not have hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

Is gratuity included or should I tip the drive when I exit?

Yes, tip is included and you are not responsible for paying the driver a tip when exiting the vehicle.

How will I know my car has arrived and what if I need to contact the driver?

If you’ve provided us with your cell phone number, you will receive an SMS alert to let you know your driver is on the way and again when he’s arrived on site.If you need to contact your driver for any reason, the best number at which to reach him will also be in the SMS alert. You can also always call us.

How will I find my driver at the airport?

We offer curb-side pick-up as standard service or meet & greet service for an additional fee.
If you’ve requested an inside pick-up your driver will meet you at baggage claim. If you’re meeting your driver for curb-side pick-up, please call the driver when you’ve collected your luggage, using the number you received via SMS to arrange the pick-up location.

You can always contact our office at 847-559-7701 if you need assistance.

How can I pay for my service?

All major credit cards accepted. A direct billing account can be set up for your convenience by calling our office.

Will I get a receipt of my ride?

Yes. Shortly after you exit the car you will receive an email receipt of your ride.

I had a reservation but my plans have changed or have been canceled. What do I need to do?

Advance notice is required for any change or cancellation in order to avoid possible additional charges.

What are the capacities of your vehicles?

Sedan – 3 passengers and 3 large bags
SUV – 6 passengers and 6 large bags
Full size van – 12 passengers and 7-8 large bags
Stretch Limos – 8 passengers, 3-4 large bags

Client Testimonials
Black Car, I find your transportation most relaxing. For all my trips to the airport or client meetings I use your service and you have so far delivered perfectly. A great team of drivers who I would like to congratulate on their professionalism and manners. Your customer support over the telephone is also very efficient. Keep it up, I love your work!
S. Davis


I have been travelling with Black Car for about two years now, since I moved to Chicago. Excellent service in every way. It was first recommended to me by a colleague and from the moment I travelled with your service I have not looked back. I have used your service on so many occasions - exceptional, always. Great work!
D. Douglas


My boyfriend and I hired Black Car last Wednesday. We would like to make a point about your impeccable service. Getting us to and from our favorite restaurant in Addison our driver was charming and very polite. We could not have asked for a better service. You really made our night!
T. Cook